Frequently Asked Questions

Everything you need to know about your favorite whimsical styles.

How can I track my Betsey Johnson order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.

What is your return policy?

We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Do you offer international shipping?

Yes, we bring the sparkle worldwide! Shipping costs and delivery timeframes vary by destination and will be calculated at checkout based on your location.

How do I care for my embellished items and handbags?

To keep your items looking fabulous, we recommend spot cleaning with a damp cloth for handbags and following the specific care label instructions inside our apparel for washing and drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and buy-now-pay-later options like Afterpay for your convenience.

Can I change or cancel my order after it has been placed?

Because we strive to process orders as quickly as possible, we are unable to modify or cancel an order once it has been confirmed. Please double-check your details before completing your purchase.