Returns & Exchanges
At Betsey Johnson, we want you to be completely obsessed with your purchase. If you are not satisfied, we accept returns of unworn, unwashed, and tagged merchandise within 30 days of the original purchase date.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Generate and print your prepaid shipping label directly from the portal; a small return shipping fee will be deducted from your final refund.
Pack with Care
Securely package your items in their original packaging, ensuring all original tags are attached and the packing slip is included inside.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing